FEBRUARY 16, 2018 PYEONGCHANG, SOUTH KOREA—Inside a hulking five-story building at the Winter Olympics, TV production crews are working with video in 21 languages, all part of a plan by their United States employer, Discovery Communications, to become the top sports media brand in Europe.
For the first time in Olympics history, a single broadcaster has the rights to air the Games in almost 50 European countries, including exclusive online streaming, in a diverse region where rights to major sports events are usually split up by country.
“This may be bigger than anything that has been undertaken in many ways, just given the complexity of the markets and breadth of the markets,” Discovery’s head of International, J.B. Perrette, told Reuters. “This is a big moment for the company.”
Discovery, best known at home for its cable networks such as TLC and Animal Planet, is already an established sports broadcaster in Europe through its subsidiary Eurosport.
Discovery took full control of Eurosport in 2015, and in the same year spent 1.3 billion euros ($1.6 billion) to buy pan-European rights to four Olympics: Pyeongchang 2018 and Beijing 2022 Winter Games and Tokyo 2020 and Paris 2024 Summer Games.
Having negotiated the rights, Discovery must now negotiate the much more delicate task of broadcasting to dozens of markets, respecting the national sensibilities of each one – starting at Pyeongchang.
“Editorially it’s really difficult because what matters to each country is totally different,” Eurosport chief executive Peter Hutton said at Eurosport’s Pyeongchang broadcasting center, where about 900 technical staff work.
“If you talk to the Dutch, it’s all about the speedskating. If you talk to the Poles it’s all about ski jumping.”
It is also about subtle cultural differences, as broadcaster NBC, holder of US rights to the Olympics, discovered during its commentary of the Pyeongchang opening ceremony.
NBC apologized to the Games organizing committee after one of its on-air analysts, Joshua Cooper Ramo, made a comment comparing Japan and South Korea which angered South Koreans around the world.
“A challenge for Eurosport could be that if some of the vernacular and sports terms are not accurate they could risk a loss of viewers,” said Adam Armbruster, a US TV consultant at Eckstein, Summers, Armbruster & Company.
Eurosport has experience covering winter sports and has hired 150 experts, many of them former athletes in disciplines such as ski jumping and luge, to cater for local audiences stretching from France to Azerbaijan.
An average of 186 million people tuned into its broadcasts on free-to-air and pay TV over the first weekend of the Games, with another 26 million watching on digital and social-media platforms, Discovery said on Wednesday.
Viewership hit a record in snow-sport-crazed Sweden where 73 percent of the market tuned into Discovery’s Kanal 5 channel to see Charlotte Kalla win the first gold medal of the Games, in the women’s 7.5km + 7.5km skiathlon.
Live sports is one of the few corners of TV that attracts viewers in real time, but some analysts wonder if the Olympics still have the cache required to build a pan-European audience.
Europe’s TV industry is fractured, with no one sports broadcaster dominating. For example, Eurosport says it leads live sports broadcasting in Poland but, according to UK industry ratings data, it trails Sky Sports and BT Sports in Britain.
Europe is also undergoing a US-style competitive transformation where online platforms like Netflix Inc. and Amazon.com Inc. are drawing viewers away from pay-TV broadcasters, including sports channels.
Mr. Perrette, Discovery’s international chief, said the Olympics rights would be cash flow positive over the course of the deal and that the company was making better than expected progress on sublicensing deals to other broadcasters, which is a major source of revenue for Eurosport.
Despite producing Games coverage in multiple languages, Discovery can save money by using common infrastructure, vendors, and even on-air talent at the Olympics, company executives say.
Bode Miller, the US ski champion who also appears on NBC in the United States, can be featured across all its broadcasts, for example, using subtitles.
Eurosport’s Games coverage is visible across Europe through a traditional TV package – it has agreements with 40 broadcasters – and online via its Eurosport player.
It is now one of the biggest Olympics TV rights-holders after Comcast Corp’s NBC.
Discovery’s Perrette called NBC “the gold standard” for Olympics production, but said Eurosport is aiming for a “younger, hipper vibe.” It uses a portable studio, the “radical van,” to roam venues and talk to athletes, social media celebrities, and fans.
In a cube-shaped studio lit by 5 million LED lights, ex-athletes like Swedish NHL star Peter Forsberg use augmented reality to break down technical aspects of sports.
Mr. Miller, the Olympic champion skier, will also use the cube in an effort to make sports broadcasting more engaging.